Power Equipment

Heavy Equipment Technical Service Assistant

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Little Rock, AR

Job status
Full time
401K / Retirement plan, Vision Insurance, Dental Insurance, Health Insurance
$23.00 – $30.00 Hourly
Job description

Power Equipment Company, celebrating our 75th year in business.

We offer a competitive rate of pay (depending on experience $23-$30/hr) and a generous benefits package including Medical, Dental Vision 401K with Company match, Vacation Credit for previous work experience.

We offer a positive work environment that recognizes integrity, and respect for others

Heavy Equipment Technical Service Assistant

will assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.

Basic Functions, Duties, and Responsibilities:

Perform daily and operational activities in the service department to include the following, but not all may be listed:

  • Review Technician reports daily for accuracy, appropriate detail, and completion.
  • Prepare and send work orders daily to facilitate electronic entry of data.
  • Prepare and send work orders for processing weekly payroll time reports.
  • Open and close work orders as directed.
  • Electronically update the Open Work Order Report daily.
  • Prepare and make available a daily work order report for technician reference.
  • Gather warranty information and prepare warranty work orders.
  • Manage warranty parts such that they are accounted for and properly kept for the appropriate time frame.
  • Be able to issue and process expense purchase orders for service department if needed.
  • Do yard inspections for equipment and clean up.
  • Manage the service truck inspections and crane inspections and keep appropriate files on each.
  • Assist in handling incoming customer calls to service department, take messages and gather information from customer.
  • Assist in giving information to customer about status of their equipment as needed.
  • Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
  • Assist technicians or Service Manager in gathering information as needed to scope a pending job.

(This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)

  • Capable of entering data to create a repair estimate for jobs & PMs.
  • Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
  • Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
  • Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
  • Assist in keeping up with shop tools & their condition.
  • Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager

Desired Qualifications:

  • Must have good written and oral communication skills.
  • Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
  • Must have 2 or more years experience in the Heavy Equipment Industry.
  • Must have a good working knowledge of equipment operations and mechanical functions.

Desired Behaviors:

  • Capable of working with limited supervision / self-starter.
  • Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.
  • Must be a team player, comfortable in a group setting.
  • Ability and initiative for continuous learning.
  • Assist in problem solver if needed or directed.
  • Capable of initiating follow-up.
  • Maintain excellent customer relations.

Apply using quick apply with resume/work history uploaded or visit our website - see apply buttons