Power Equipment Company, celebrating our 75th year in business.

We offer a competitive rate of pay (depending on experience $23-$30/hr) and a generous benefits package including Medical, Dental Vision 401K with Company match, Vacation Credit for previous work experience.

We offer a positive work environment that recognizes integrity, and respect for others

Heavy Equipment Technical Service Assistant

will assist the Service Manager with the overall functions of the service department in a manner that meets the needs of all departments at the branch along with customers and the company.

Basic Functions, Duties, and Responsibilities:

Perform daily and operational activities in the service department to include the following, but not all may be listed:

• Review Technician reports daily for accuracy, appropriate detail, and completion.
• Prepare and send work orders daily to facilitate electronic entry of data.
• Prepare and send work orders for processing weekly payroll time reports.
• Open and close work orders as directed.
• Electronically update the Open Work Order Report daily.
• Prepare and make available a daily work order report for technician reference.
• Gather warranty information and prepare warranty work orders.
• Manage warranty parts such that they are accounted for and properly kept for the appropriate time frame.
• Be able to issue and process expense purchase orders for service department if needed.
• Do yard inspections for equipment and clean up.
• Manage the service truck inspections and crane inspections and keep appropriate files on each.
• Assist in handling incoming customer calls to service department, take messages and gather information from customer.
• Assist in giving information to customer about status of their equipment as needed.
• Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
• Assist technicians or Service Manager in gathering information as needed to scope a pending job.

(This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)

• Capable of entering data to create a repair estimate for jobs & PMs.
• Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
• Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
• Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
• Assist in keeping up with shop tools & their condition.
• Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager

Desired Qualifications:

• Must have good written and oral communication skills.
• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
• Must have 2 or more years experience in the Heavy Equipment Industry.
• Must have a good working knowledge of equipment operations and mechanical functions.

Desired Behaviors:

• Capable of working with limited supervision / self-starter.
• Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.
• Must be a team player, comfortable in a group setting.
• Ability and initiative for continuous learning.
• Assist in problem solver if needed or directed.
• Capable of initiating follow-up.
• Maintain excellent customer relations.

Apply using quick apply with resume/work history uploaded or visit our website - see apply buttons